PAYMENT POLICY

1. Currency

All prices displayed on VATICO Global are listed and charged in United States Dollars (USD) unless otherwise stated.

Customers are responsible for any currency conversion fees, foreign transaction fees, bank charges, or other fees imposed by their payment provider or financial institution.

2. Accepted Payment Methods

We currently accept the following payment methods:

  • Visa

  • Mastercard

  • American Express (AMEX)

  • Apple Pay

  • Google Pay

  • Stripe-supported payment methods

  • PayNow (available for eligible customers in Singapore)

Additional payment methods may be introduced, modified, or discontinued without prior notice.

3. Payment Authorization

All payments are subject to authorization, verification, and fraud screening by the payment processor and the customer’s financial institution.

If a payment cannot be successfully authorized, the order will not be processed and no charges will be applied.

VATICO Global reserves the right to cancel, reject, or hold any order if payment verification cannot be completed or if fraudulent, suspicious, or unauthorized activity is suspected.

4. Order Confirmation

An order is considered confirmed only after successful payment authorization and issuance of an official order confirmation by VATICO Global.

Receipt of payment alone does not guarantee order acceptance.

VATICO Global reserves the right to cancel orders due to pricing errors, inventory shortages, regulatory restrictions, shipping limitations, suspected fraud, or circumstances beyond its reasonable control.

If an order cannot be fulfilled, the customer will be notified and any eligible refund will be processed in accordance with this Payment Policy.

5. Refund Policy

Refund requests are subject to review, verification, and approval by VATICO Global.

No refund will be issued until a formal resolution process has been completed.

Depending on the nature of the claim, the resolution process may include:

  • Verification of customer information

  • Verification of payment information

  • Product inspection

  • Return and receipt of the product

  • Technical assessment

  • Warranty evaluation

  • Investigation of shipping or delivery issues

  • Communication with logistics providers

  • Review of supporting documents and evidence

A refund is one possible resolution, but not the only resolution available.

VATICO Global reserves the right, at its sole discretion and subject to applicable consumer protection laws, to determine whether repair, replacement, equivalent replacement, store credit, partial refund, or full refund constitutes the appropriate resolution for any claim.

Refund requests submitted solely due to customs delays, carrier delays, regulatory inspections, or circumstances beyond VATICO Global’s reasonable control may be denied.

6. Warranty-Related Refunds

Submission of a warranty claim does not automatically entitle a customer to a refund.

All warranty claims must undergo inspection and evaluation in accordance with VATICO Global’s Warranty Policy before any resolution is determined.

Possible resolutions may include:

  • Product repair

  • Component replacement

  • Product replacement

  • Equivalent replacement product

  • Store credit

  • Partial refund

  • Full refund

If a replacement product is unavailable and VATICO Global determines that a refund is the most appropriate resolution, the refund will only be processed after completion of the warranty assessment and formal approval process.

7. Returned Products

Where a return is required for inspection, warranty assessment, or refund evaluation, customers must comply with VATICO Global’s Return Policy and Warranty Policy.

Products returned without prior authorization from VATICO Global may be refused and returned to the sender at the customer’s expense.

Returned products must be received in substantially the same condition as originally supplied, excluding reasonable wear resulting from normal inspection and use.

Refund eligibility will only be assessed after the returned product has been received and inspected.

Failure to return the requested product may result in rejection of the refund request.

8. Non-Refundable Situations

Refund requests may be denied in the following circumstances:

  • The customer refuses delivery.

  • The customer fails to pay applicable import duties, taxes, VAT, GST, customs charges, or brokerage fees.

  • The customer fails to complete customs clearance procedures.

  • The customer fails to provide documentation requested by customs authorities or courier services.

  • The customer provides incorrect, incomplete, or inaccurate shipping information.

  • The customer cannot provide proof of purchase.

  • The product is found to be functioning normally after inspection.

  • The reported issue is determined to be outside warranty coverage.

  • The customer refuses to cooperate with reasonable requests for troubleshooting, verification, inspection, or investigation.

  • The claim involves circumstances beyond VATICO Global’s reasonable control.

Orders held, delayed, returned, rejected, confiscated, or otherwise affected by customs authorities due to local regulations, customer non-compliance, prohibited imports, or failure to provide required documentation shall not automatically qualify for a refund.

9. Refund Processing Time

Once a refund has been approved, it will be processed to the original payment method whenever possible.

Approved refunds typically require between 30 and 45 business days to appear in the customer’s account, depending on the policies and processing times of the payment provider, card issuer, bank, or financial institution.

VATICO Global is not responsible for delays caused by payment processors, banks, card networks, or financial institutions.

10. Chargebacks & Payment Disputes

Customers are encouraged to contact VATICO Global directly before initiating a chargeback, dispute, claim, or payment reversal.

Initiating a chargeback without first attempting to resolve the matter directly with VATICO Global may delay or affect review of the customer’s claim.

Where a chargeback, dispute, or payment investigation is initiated while an active warranty claim, return request, delivery investigation, or refund review is ongoing, VATICO Global reserves the right to suspend processing until the dispute has been resolved.

VATICO Global reserves the right to submit supporting documentation, transaction records, shipping records, warranty records, customer communications, and other relevant evidence to financial institutions, payment processors, and dispute resolution authorities.

11. Fraud Prevention

To protect customers and prevent fraudulent transactions, VATICO Global may request additional identity verification, payment verification, or supporting documentation before processing certain orders.

Failure to provide requested information may result in order cancellation and payment reversal.

12. Contact Us

For questions regarding payments, billing, refunds, or transaction status, please contact:

VATICO Global Official Fanpage