DELIVERY POLICY

Shipping Policy

1. Shipping Destinations

VATICO Global ships worldwide from our fulfillment hub in Singapore.

Please note that certain countries, territories, or regions may be subject to shipping restrictions imposed by local laws, regulations, sanctions, or courier limitations. We reserve the right to refuse, cancel, or hold any order at our sole discretion if we are unable to verify payment, comply with applicable regulations, or successfully arrange delivery to the destination.

We do not ship to P.O. Boxes, military addresses, or freight forwarding addresses unless otherwise specified.

2. Shipping Fees

A flat shipping fee of USD 20 applies to all international orders, regardless of destination country.

Shipping fees are non-refundable once an order has been dispatched.

3. Order Processing Time

Orders are typically processed and dispatched within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once an order has been processed or dispatched, shipping information and delivery addresses can no longer be modified.

4. Delivery Time

Delivery times vary depending on the destination country, customs procedures, local regulations, and the selected courier service.

Any delivery timeframes provided are estimates only and are not guaranteed.

Delays may occur due to factors beyond our control, including but not limited to:

  • Customs inspections and clearance procedures

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Remote delivery locations

  • High shipping volume periods

  • Carrier operational delays

VATICO Global shall not be liable for delays caused by customs authorities, transportation providers, or circumstances beyond our reasonable control.

Orders delayed due to customs clearance procedures are not eligible for cancellation, refund, or chargeback solely on the basis of such delays.

5. Order Tracking

Once your order has been dispatched, tracking information will be made available through our Order Tracking page.

To track your shipment, please enter your Order ID (e.g. #12345) and the phone number used when placing the order.

Tracking information may take up to 24–48 hours to become available after shipment dispatch.

If you encounter any issues with tracking information, please contact our customer support team for assistance.

6. Customs Duties, Taxes & Import Charges

International shipments may be subject to customs duties, import taxes, VAT, GST, sales taxes, brokerage fees, clearance fees, or other charges imposed by the destination country.

These charges are determined solely by local customs authorities and governmental agencies and are the sole responsibility of the recipient.

VATICO Global does not collect, calculate, control, or estimate these charges and cannot be held responsible for any additional fees imposed by customs authorities.

Customers are responsible for ensuring that the products ordered may be legally imported into their destination country and for complying with all applicable import laws, regulations, certifications, licensing requirements, and customs clearance procedures.

Certain products may be subject to import restrictions, certification requirements, registration requirements, or other local regulatory controls in the destination country. Customers are solely responsible for verifying that the products ordered may be legally imported, possessed, and used in their destination country before placing an order.

7. Failed Deliveries & Returned Shipments

Customers are responsible for providing complete, accurate, and deliverable shipping information.

VATICO Global shall not be responsible for shipments that cannot be delivered due to incorrect, incomplete, or inaccurate address information provided by the customer.

If a shipment cannot be delivered due to:

  • Incorrect or incomplete shipping information

  • Recipient unavailability

  • Failure to complete customs clearance requirements

  • Failure to provide requested documentation

  • Failure to pay applicable duties, taxes, or import charges

  • Refusal to accept delivery

  • Violation of local import regulations

the shipment may be returned, abandoned, destroyed, or otherwise handled in accordance with the courier’s policies and applicable local regulations.

Any return shipping fees, customs charges, storage fees, disposal fees, administrative fees, or other related costs incurred shall be the sole responsibility of the customer and may be deducted from any eligible refund.

8. Lost, Damaged, or Delayed Shipments

If your shipment is lost, damaged, or experiences an unusual delay, please contact us as soon as possible.

We will make reasonable efforts to assist in investigating the matter with the courier; however, VATICO Global cannot guarantee the outcome of any carrier investigation.

To the fullest extent permitted by law, VATICO Global shall not be liable for delays, losses, or damages caused by customs authorities, transportation providers, force majeure events, or circumstances beyond our reasonable control.

9. Transfer of Risk

Title to and risk of loss for products pass to the customer upon handover of the shipment to the carrier for delivery.

10. Force Majeure

VATICO Global shall not be liable for any delay, failure of delivery, or inability to perform its obligations resulting from events beyond its reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Earthquakes

  • Epidemics or pandemics

  • War or armed conflict

  • Terrorism

  • Civil unrest

  • Labor disputes

  • Government actions or restrictions

  • Transportation disruptions

  • Carrier service interruptions

  • Failures of communication networks or utilities

11. Customer Acknowledgement

By placing an order with VATICO Global, the customer acknowledges and agrees that:

  • International shipments may be subject to customs inspections, clearance procedures, and delays.

  • Import duties, taxes, VAT, GST, brokerage fees, and other governmental charges are the sole responsibility of the recipient.

  • Delivery estimates are not guaranteed.

  • Shipping fees are non-refundable once an order has been dispatched.

  • Orders delayed by customs authorities are not eligible for cancellation, refund, or chargeback solely due to such delays.

  • Customers are responsible for complying with all import laws and regulations applicable in the destination country.

12. Governing Law

This Shipping Policy shall be governed by and construed in accordance with the laws of Singapore.

13. Contact Us

If you have any questions regarding your order, shipment, or delivery status, please contact our customer support team via:

VATICO Global Official Fanpage