WARRANTY & RETURN POLICY

CONTENT

  1. Warranty Registration
  2. Warranty Terms & Conditions
    1. Terms & Conditions
    2. Disclaimer of Warranty
    3. Warranty Period
    4. Product Authenticity Check
  3. Warranty Method
    1. Place
    2. Time
  4. Warranty Categories
  5. Warranty Expenses
  6. Process

Warranty Policy

1. Warranty Coverage

The following products distributed by VATICO – VATITAN International PTE. LTD. are covered under this Warranty Policy:

  • SmoothSkin Hair Removal Devices – 1-Year Limited Warranty from the date of purchase.

  • TriPollar Rejuvenation Devices – 1-Year Limited Warranty from the date of purchase.

This warranty applies only to products purchased directly from VATICO – VATITAN International PTE. LTD. or its authorized sales channels.

2. Warranty Eligibility

2.1 Warranty Conditions

A product is eligible for warranty service if:

  • The defect is determined to be a manufacturing or technical fault.

  • The product remains within the applicable warranty period.

  • The product information matches the records in VATICO’s warranty system.

  • The product has been used in accordance with the user manual and intended operating conditions.

2.2 Warranty Exclusions

This warranty does not apply to:

  • Products not purchased from VATICO – VATITAN International PTE. LTD. or its authorized sales channels.

  • Grey market products, unauthorized imports, refurbished products, or counterfeit products.

  • Damage caused by misuse, negligence, abuse, accidents, improper storage, or improper maintenance.

  • Damage resulting from failure to follow the instructions provided in the user manual.

  • Damage caused by water exposure, excessive humidity, dirt, contamination, or improper environmental conditions.

  • Damage caused by fire, flood, lightning, natural disasters, insects, animals, or other external factors.

  • Damage caused by incorrect electrical supply, voltage fluctuations, or use of incompatible accessories.

  • Cosmetic damage including scratches, dents, discoloration, cracks, or other physical damage that does not affect functionality.

  • Products modified, disassembled, repaired, or serviced by unauthorized persons or service centers.

  • Normal wear and tear resulting from regular use.

3. Warranty Period

All eligible products are covered by a limited warranty period of one (1) year from the original purchase date.

The warranty covers manufacturing defects and technical faults only.

At its sole discretion, VATICO may:

  • Repair the product;

  • Replace defective components;

  • Replace the product with the same model;

  • Replace the product with an equivalent model if the original model is unavailable.

Any replacement product provided under warranty shall continue under the remaining original warranty period and shall not restart the warranty period.

4. Warranty Service Location

All warranty inspections, evaluations, repairs, and replacements are handled exclusively through VATICO’s regional service hub in Singapore.

Customers are required to ship the product directly to the designated Singapore warranty hub for inspection.

VATICO does not provide local warranty collection services outside Singapore unless otherwise stated.

5. Warranty Shipping Costs

Customers are responsible for all costs associated with shipping the product to the Singapore warranty hub, including but not limited to:

  • Shipping charges

  • Customs duties

  • Import taxes

  • Export fees

  • Brokerage fees

  • Insurance costs

  • Any other related charges

If the product is confirmed to have a manufacturing defect covered under this warranty, VATICO will bear the cost of shipping the repaired or replacement product back to the customer.

If the product is found not to be covered under warranty, the customer shall be responsible for all return shipping, repair, handling, and related costs.

6. Warranty Processing Time

Warranty processing times depend on product inspection results, parts availability, logistics conditions, and manufacturer requirements.

The average warranty process may take up to thirty (30) business days from the date the product is received at the Singapore warranty hub.

Additional time may be required for international shipping, customs clearance, product sourcing, or other circumstances beyond our control.

7. Warranty Categories

Examples of issues that may qualify for warranty inspection include:

  • Device does not power on.

  • Device powers off unexpectedly during operation.

  • Device fails to emit light pulses.

  • Device malfunction affecting normal operation.

  • Missing components in a newly delivered product.

Warranty eligibility will only be determined after inspection by VATICO’s technical support team.

8. Warranty Procedure

Step 1 – Troubleshooting

Customers should first review the Product Guide, User Manual, and Troubleshooting Guide.

Step 2 – Contact Customer Support

If the issue persists, contact VATICO Customer Support and provide:

  • Order number

  • Product model

  • Serial number (if applicable)

  • Description of the issue

  • Photos and/or videos demonstrating the problem

Step 3 – Warranty Assessment

Customer Support will review the submitted information and determine whether physical inspection is required.

Step 4 – Ship Product to Singapore

If physical inspection is required, customers must send the complete product, including all relevant accessories and packaging where possible, to the designated Singapore warranty hub.

Customers are responsible for arranging and paying all shipping costs to the warranty hub.

Step 5 – Technical Inspection

The product will be inspected by VATICO’s Technical Support Department.

Step 6 – Warranty Resolution

Customers will receive updates regarding the inspection results and warranty decision.

Where applicable, repaired, replacement, or equivalent products will be shipped after the warranty claim is approved.

9. Limitation of Liability

To the fullest extent permitted by law, VATICO – VATITAN International PTE. LTD. shall not be liable for:

  • Indirect, incidental, special, or consequential damages;

  • Loss of use of the product;

  • Loss of profits, revenue, business opportunities, or data;

  • Delays caused by logistics providers, customs authorities, manufacturers, or circumstances beyond our reasonable control.

Customers are responsible for securely packaging products during shipment to the warranty hub.

VATICO shall not be responsible for damage, loss, or delays occurring during transportation to or from the warranty hub.

10. Product Authenticity Verification

For all purchases made through VATICO – VATITAN International PTE. LTD. and its authorized sales channels, customers will receive an official order confirmation and warranty registration record.

Proof of purchase may be required when submitting a warranty claim.