GENERAL TROUBLESHOOTING

How can I get support or advice outside business hours?

Please contact us using the options listed in the Contact Us section.

I am experiencing severe itching. What should I do?

Itching is a common side effect of IPL treatment. However, if you experience severe itching that does not improve after 24 hours, please stop using the device immediately and consult a doctor before using your SmoothSkin device again.

I think I may have had an adverse reaction (blistering or mild burn) from the treatment - what should I do?

You should stop treatment immediately. We recommend discussing this and seeking advice from a doctor or healthcare professional. Also, contact us. Our trained advisors will send you a health questionnaire to complete and return. We will then support you and help ensure that no steps were missed during your preparation or treatment routine.

I followed the instructions and still can’t see any results. What should I do?

SmoothSkin has clinically proven results; however, results can vary from person to person. Successful treatment may depend on several factors, such as hair being in the correct active growth phase, or hormonal changes/imbalances.

Contact us for further support and advice at any stage during your SmoothSkin treatment. And remember, with SmoothSkin Bare, you can treat stubborn areas such as the underarms by going over the area multiple times (run the device over the same area up to 3 times).

How do I activate stamp/slide mode?

To use stamp mode on any SmoothSkin system, simply place the device on the skin, press and release the trigger button. Lift the device off the skin before carefully applying it again to the next treatment area. This mode is best for smaller areas such as the underarms and face.

To use slide mode, place the device on the skin, press and hold the trigger button, then glide the device along the skin between flashes. Try to move the handheld device at a steady speed, covering the entire treatment area without overlapping or missing any spots. This mode is best for larger areas such as the legs.